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Theory Test Appeals Whats the Process

Failing the driving theory test can be immensely frustrating, but what if circumstances beyond your control were to blame? Is there a theory test appeals process? Yes there is! Here’s what you can do if you’re unhappy with any part of your theory test…

You will no doubt be nervous enough when taking the driving theory test, but what if forces beyond your control are at work to scupper your chances of passing. Computer glitches, fire alarms and more are just some of the things that can disrupt your theory test, causing you to lose your focus and ultimately, fail your exam.

If an incident occurs that you feel contributed to you failing your theory test, you can appeal. Here’s how…

You can complain to the DVSA by email phone or post and you will get a response within 10 days. To make an official complaint, you must include:

* The type of theory test you took (i.e. car, motorcycle, bus etc…)

* The date, time and the theory test centre at which your exam took place

* Details of what your complaint is

* What you want the outcome of your compliant to be

Theory Test Appeals Process

The theory test appeals process has multiple levels. In the first instance you should:

Write to:

DVSA

PO Box 1286

Warrington

WA1 9GN

Or

Email: customercare@pearson.com

Or

Phone: 0300 200 1122 (8am – 4pm, Monday to Friday)

If you’re not happy with the outcome, you can escalate your complaint by contacting the DVSA’s Head of Corporate Reputation. You can expect a response with 10 working days.

Write to:

Head of Corporate Reputation

DVSA

The Axis Building

112 Upper Parliament Street

Nottingham

NG1 6LP

Or

Email: corporatereputation@dvsa.gov.uk

If you’re still not satisfied with the response, you can escalate your complaint to the DVSA’s Chief Executive, Gareth Llewellyn.

Write to:

Chief Executive’s Office

DVSA

The Axis Building

112 Upper Parliament Street

Nottingham

NG1 6LP

Or

Email: ceo.correspondence@dvsa.gov.uk

If the DVSA’s Chief Executive doesn’t deal with your complaint to your liking, you can instruct the DVSA to refer your case to the Independent Complaints Assessor (ICA). The ICA is:

* Is an independent body, separate from the Department for Transport and the DVSA

* Not a civil servant

If your complaint is escalated to the ICA, they will assess whether your case has been handled appropriately at all levels by the DVSA and will determine whether the decision on your theory test appeal is reasonable.

If you decide to escalate your complaint to the ICA, there is no cost involved.

Worried About Failing Your Theory Test?

In the event that you fail your driving theory test, you could be entitled to up to three, free retests - booked and paid for by Book Theory Test Today – when you make your first booking with us!

Our service makes booking a theory test and practical exam easy, cost-effective and hassle free. Try us out today and once you’ve booked, access all the resources you need to get you started on a lifetime of safe driving.


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